Sale Policies

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and use of this site are by default subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

 

If your watch experiences issues within the warranty coverage, please send it back to our after-sales department for inspection and repair.

To ensure a smooth after-sales service, please provide the following material along with warranty card that has valid information in the return parcel.

• Corresponding customer's name, order number, shipping address, phone number and Email address regarding such product.
• A detailed description of the issue. Including the possible cause, when did it happen, how did it go, how many times it occurred, can it be reproduced and etc.

 

Within Warranty Coverage

Within 365 days from the date of purchase (i.e., the date wrote on warranty card), and non-human-induced issues after our investigation. These are eligible for free after-sales service. "Free" refers to the labor and material costs of the repair. We cannot reimburse the shipping cost of you returning the product over to us. Please bear such cost of shipping the product back for after-sales service on your own.

Non-Human-Induced Issues as:

1. Detached hands or indices/hour markers.
2. The movement stops completely and cannot be reactivated. Or has a daily deviation beyond ±10 minutes range.
3. Broken or detached crystal.
4. Broken steel bracelet.

 

Beyond Warranty Coverage

1. Wear and tear under normal use, on leather straps, steel bracelets, rubber straps, synthetic fiber straps, crystal surfaces, outer bezels, crowns, batteries, or electroplated surfaces on metal. Above examples are not covered.
2. Caseback opened or having the watch repaired by third parties than us, is not covered.
3. Pre-owned product bought from different marketplace than Englemaan official store. 
4. Exceeded the 365-day warranty period is not covered.

 

Warranty and Repair Fees

Within the warranty period and coverage, there will be no charges for labor and materials consumed during the after-sales service.

Beyond the warranty period or coverage, we will charge base on our labor and materials consumed during the after-sales service. As well as manufacturer’s inspection report.

Please note, we cannot reimburse the shipping cost of you returning the product over to us. Please bear such cost of shipping the product back for after-sales service on your own. We will cover the shipping cost to return the product to you after the service completed.

 

Warranty and Repair Duration

Generally, the repair process can be done within 60 working days. Calculated from the date of receiving returned product.

 

Replacements

If it was before shipping, the fastest way to ensure you get what you want. Is to contact us first for your desired item. Then we can proceed to order editing or re-purchase. If the item was already shipped, and you wish to have a replacement. We request that you return your purchase for a refund. Once the return process is fully completed, you may re-purchase at your convenience. Return instructions please see below.

 

Returns

If in fact the merchandise itself was defective. You have 7 days to return your purchase at your cost. Please contact us at contact@englemaan.com first. And we will assist you with your return. And your order/item/service is covered under our one-year warranty, start by the date of purchase (UTC+0800).

However, do remember, this only works for new and unworn merchandise, may not wear, alter, size or otherwise use the item you are referring to. Also in comprehensive picture proof for documentary purposes. And lastly the approval of our staff. We do not accept after-sales issues raised by purchase that you are not satisfied BUT without any quality issue. And please do not ship to unauthorized address that we did not approve. In that way we are not responsible for your return/replacement request.

Also giving us sufficient time to response during working hours. Hence, please do not raise return/refund dispute or request on your own. Notifying us first, and we will work to facilitate or proceed a satisfactory solution. Otherwise we will not accept such action or any after-sales service following. 

Please note that due to their originality, any customized merchandise provided by Englemaan are not returnable or refundable. By customizing merchandise, definition to be interpreted from us aka Englemaan. By not reading our product listings and policies pages fully which leads to wrong comprehension of service/product. We also will not support after-sales service for such situation other than quality issue. For that, we strongly advise a thorough inspection on our listing, the order you placed, the information you leave at check-out AND another thorough inspection for received items. Before any wearing/installation begins on our merchandise. 

 

Return/Replacement Instructions

Please send your return to our provided address. Details can be acquired from our customers service. We recommend you insure it against loss and use sufficient packing material to prevent damage in transit. We request that you obtain a signature on delivery, and keep a copy of the shipping label. The item is your responsibility until we verify it arrives at our facility.  Note that a "delivery" notification from the shipping company is not sufficient, as they do mis-deliver packages. Only a signature from our staff, and a copy of the label, can be used for delivery proof and subsequent refund. 

If you are located outside of Mainland, China. Please follow the same instructions. But remember to declare the item as a “return item” for customs purposes. To ensure we do not pay taxes on the return parcel. Any taxes you might have paid for delivery upon its re-entry to your country, we will not reimburse you. Similarly, we will not accept any incoming replacement/return parcel with delivery fees to be collected at recipient, which is us. As well as occurring taxes or similar fees going through customs, this we will not pay. It is on the parcel's shipper end, which is you, to bear.

Please return the item in the exact condition it was shipped to you. Make sure receipts, hang tags or stickers that came along in the package are all in place. No protective contents can be removed, and item must still be sealed in original packaging. Also include any packaging, warranty card, manuals, etc. If there are any signs of wear, we will refuse the return. You will be responsible for the cost of rejected return shipping.